name: Crash report
description: Create a report about a crash you experienced while using the Mattermost Desktop App
title: "[Crash]: "
labels: "Type/Crash Report"
body:
- type: checkboxes
  attributes:
    label: Before you file a crash report
    description: Please ensure you can confirm the following
    options:
      - label: I have checked the [issue tracker](https://github.com/mattermost/desktop/issues) and have not found an issue that matches the one I'm filing.
        required: true
      - label: This issue doesn't reproduce on web browsers (such as in Chrome). If it does, [issue reports go to the Mattermost Server repository](https://github.com/mattermost/mattermost-server/issues).
        required: true
      - label: I have read the [contribution guidelines](https://github.com/mattermost/desktop/blob/master/CONTRIBUTING.md).
        required: true
- type: input
  attributes:
    label: Mattermost Desktop Version 
    description: |
      What version of the Desktop App are you using? You can find it by going to [Help] > [Version Number]. If you cannot access that, please check which version you downloaded, or ask your system administrator.
  validations:
    required: true
- type: input
  attributes:
    label: Operating System
    description: |
      What operating system does this issue occur on? Please include the distribution name (if necessary) and architecture.

      Examples:
      - Windows 10 x64
      - macOS Ventura 13.2 Apple Silicon
      - Ubuntu Linux 22.04 LTS x64
  validations:
    required: true
- type: input
  attributes:
    label: Mattermost Server Version
    description: |
      Which version of the Mattermost Server did this occur on?
      You can find your Mattermost Server version by [Mattermost Menu] > [About Mattermost], where [Mattermost Menu] can be accessed by clicking on the grid in the top-left corner.
      If you cannot access this, ask your system administrator.
- type: dropdown
  attributes:
    label: What type of crash did you experience?
    options:
      - White screen (I can see the top bar, but I cannot see my Mattermost server)
      - Uncaught exception (I saw a dialog pop up that said "The Mattermost app quit unexpectedly")
      - System crash (The application quit unexpectedly with no warning, or the operating system reported a crash)
  validations:
    required: true
- type: textarea
  attributes:
    label: Crash report details
    description: |
      Please provide any information you can about the crash you experienced.
      
      - White screen: If you experience a white screen, please first verify that the same behaviour doesn't reproduce on the browser and if it doesn't, you can go to [View] > [Developer Tools for Current Server], clicking on the Console tab, then right-clicking on the logs area and clicking [Save as]. Then you can copy and paste the contents of that file here.
      - Uncaught exception: If you receive a dialog that says "The Mattermost app quit unexpectedly", click on the Show Details button. Copy the text that is shown and paste it there.
      - System crash: For any other crashes, please provide the trace log or Event Viewer output or anything else that might be relevant here.
    render: shell
  validations:
    required: true
- type: textarea
  attributes:
    label: Log Output
    description: Please include output from the log files if relevant. You can find the location of the log files by going to [Help] > [Show logs]. If you cannot access that, you can find them [here](https://docs.mattermost.com/install/troubleshooting.html#mattermost-desktop-app-logs).
    render: shell
- type: textarea
  attributes:
    label: Additional Information
    description: If you have anything else to add to the ticket, you may do so here.